Answers to Frequently Asked Questions

Q: How much deposit do we have to pay to secure our date?
A: We require a non-refundable deposit of £50, this guarantees & secures the booking.

Q: Does the deposit come off our balance?
A: Yes, we will issue you with an invoice and the £50 deposit is shown as having been paid, the invoice will then show the remaining balance to be paid by the due date.

Q: What payment methods do you accept?
A: Cash, Cards, Bank Transfer & Cheques made payable to 'Occasions Chair Covers' (We need to make a 2.5% surcharge for paying by Visa or Master Card).

Q: What material are your Sashes & Table Runners?
A: We focus on 2 main types of material, Top Quality Crystal Organza & Highest Quality Taffeta; we have a massive colour palette to choose from. All our sashes are edge stitched and have ruffled ends they look beautiful, we do not use the thin cheap sashes used by many of our competitors.

Q: What material is your Top Table & Cake Table Swagging?
A: Similar to our sashes & table runners Top Quality Crystal Organza or Highest Quality Taffeta, again we have a massive colour palette to choose from. All our swagging is properly edge stitched and is most definitely not cut from a roll like some of our competitors.

Q: What colour & material are your Chair Covers?
A: Our biggest demand is for White but we also stock Ivory, we have huge stocks of both Lycra & Cotton. Our Lycra covers are premium top quality not the cheap, thin economy covers many companies use and we have a very large range of high quality cotton that fit most chairs including all Banqueting sizes, Cheltenham & Chiavari, (Cheltenham & Chiavari are usually the chairs used in marquees). For some venues we have had made to measure Cotton covers manufactured specifically to fit their chairs perfectly. If you want a different colour to White or Ivory we can discuss your requirements, everything is possible.

Q: What is the minimum order of chair covers?
A: Our minimum order is 40 chair covers.  We can still help with a smaller order if your venue is close to us, just ask for details.

Q: What is the availability of your goods?
A: With our wide range and substantial stock availability is normally excellent but if we haven’t got what your looking for we’ll endeavour to get it for you, we appreciate that Brides & Grooms should get what they want on their special day

Q: Can we book in advance?
A: There is no problem booking in advance – we encourage you to do so.  Once your deposit is paid your booking is secured and the price quoted at the time of booking will remain the same even if our prices rise in the meantime. We would advise booking well in advance especially for the busy Spring & Summer wedding season, Christmas, New Year, Easter & Valentines Day

Q: Will our covers fit any chair?
A: Our premium Lycra chair covers will fit most size chairs but we will always make sure with your venue choice that our lycra or cotton covers will fit without you doing anything.

Q: Will you have the right colours for our theme?
A: Yes, if we do not have it in stock, we will make sure we will get it in for you. We would advise you to take advantage of our totally free, no obligation first consultation to ensure your colours and your accessory requirements are exactly as you want

Q: How do we book?
A: Feel free to call us anytime to discuss requirements, our friendly and helpful service will advise you with booking and availability or contact us via email. Come and see us in our showroom in Allesley, Coventry, at a convenient time for you, here we can show you all our range. Once you are entirely happy to proceed you can pay your booking deposit, your date is not confirmed or secured until we have received your booking deposit.  We are also happy to meet up with you at your Home, Venue or Wedding Fayres, booking and deposit can be arranged there. Occasions attend many of the Midland Wedding Fayres.

Q: How much is delivery and pick up?
A: Delivery, fitting and pick up is all left to us without you having to worry; this is all included in the price quoted to you. We are based in Coventry, and delivery, fitting and pick up are all included in the price within a 50-mile radius of here. Even though we concentrate on this area we would still be very happy to discuss requirements if you are outside this area and want the fabulous Occasions service.

Q: When will you fit the covers at the venue?
A: You will not need to worry; we will confirm all this with you and your venue. We will establish the best time to fit and dress everything we will never inconvenience your special day.

Q: What about pick up from the venue?
A: Again you do not need to worry about pick up, we will arrange a time with the venue for this, normally it is no more than 24hrs after your event.

Q: What if we want to dress our venue ourselves?
A: If required we have a DIY option, ask for details.  You will need to collect, dress and return all hired items yourself.

Q: When is the full balance expected?
A: The full balance is required 4 weeks prior to your special day (see our terms and conditions which will be posted to you with your initial invoice or just ask for a copy).

Q: Do we need to pay a damage or loss deposit?
A: Significant damage or loss is very rare, but to cover for any loss or irreparable damages, a refundable deposit of £100 is required. As soon as all the hired goods are checked and counted and we are happy with their condition, your deposit will be returned to you as soon as possible. We prefer the £100 refundable deposit as a cheque because then if there is no problem with damages or losses we simply either send you the cheque back un-cashed or destroy it on your instruction.

Q: What is considered as damage?
A: Most minor food stains, shoe marks around bottom of chair covers and marks where chair legs have been are usually removed when laundered however more serious marks or damage will be charged for.  Rips, substantial snagging, burns, candle wax marks, marker pens, tanning products, foot prints etc. on chair covers or anything else that is non removable will be charged for, the same applies to Table Runners and Swagging. Breakage & damage to any accessory and cracks/chips in glassware will be charged for. 

Q: How are losses dealt with?
A: The Terms & Conditions fully describe the recoverable value of chair covers and sashes in the event of permanent damage or loss. We do need to highlight to you that some of the accessories that can be hired are very valuable e.g. Starlight Backdrop, Post Boxes etc. and if they were to be lost or stolen whilst under the hire contract with you the replacement cost to you could be considerable that is why we recommend that you include this provision within your wedding insurance.

Q: When do we confirm the number of guests?
A: When booking we ask how many predicted guests will be attending.  As numbers change leading up to your special day we are flexible as long as the numbers do not increase dramatically.  Final numbers need to be given 4 weeks prior to your event and the initial invoice will be changed accordingly reflecting the new numbers, the deposit paid and the balance payment required. In reality even with less than 4 weeks notice we can still deal with small number changes or requests for extra accessories.

We hope that the above FAQ’s have been helpful, if there is anything else you need to know or are not sure about then do not hesitate to email or call me. Thanks, Elena.

I look forward to hearing from you

Our promise

  • A Personal and Professional Service
  • A wide choice of Quality Chair Covers
  • Stunning Organza or Taffeta sashes
  • Reliable delivery, set-up and collection service
  • Competitive, Value for Money pricing
  • Confidence & Peace of Mind
  • Total Understanding of Your Requirements
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